Practice Managers’ Conference
Practice Managers’ Annual Conference:
26-28 February 2022
Invitation from the Practice Managers’ Advisory Group
The RANZCO Practice Managers’ Conference is run alongside the Scientific Congress to enable ophthalmology practice managers to draw on the 1000s hours of experience in the room to garner advice, connections and sound boarding for future initiatives.
This will be the RANZCO Practice Managers’ 15th Annual Congress, to be held on 26 – 28 February.
The Practice Managers’ Advisory Group (more information here) are a voluntary group who use feedback provided from delegates to plan the conference topics. Please watch out for emails requesting feedback and participation in surveys so that you can have an input into getting the most from your conference.
The centrepiece of the Sydney 2019 conference was the “Practice Manager’s Toolkit” and we would like to continue to add to this. (Resources available to members in the Practice Managers Lounge. Link below.)
If you have any links/reference tools you use a lot, a great speaker/mentor you go to for advice, or if you feel you have the knowledge to share on a panel, please contact practicemanagers@ranzco.edu.
There will be more information about the program as the group gets planning. Bookmark this page and register your interest below. Remember that as a RANZCO Practice Manager member, you receive a discounted entry to the conference as well as other benefits.
Kind Regards,
Lucy Peters
Chair, RANZCO Practice Managers’ Advisory Group
Calling all Ophthalmology Practice Managers!
The RANZCO Practice Manager’s conference is still going ahead between 26th – 28th February in virtual format – please find the program below. If you haven’t registered yet, please do so now!
For those of you that have already, your registration will have been automatically converted to virtual and you will receive links to join closer to the date.
As well as the Practice Manager’s conference, now in its 15th year, your registration will also grant you access to the main scientific program. Enjoy the flexibility afforded by the virtual format!! Content will be recorded and available for 3 months following the Congress, provided you have registered.
The benefit to joining LIVE will be the opportunity to have your questions answered by presenters at the Q&A after each session – we all know this can be the most valuable part of any webinar!
Whilst we may not be able to network in person, we will still have the opportunity to discuss with each other and draw on the 1000s of hours of communal experience to garner advice and make connections by holding Practice Management Panel discussions. Some topics that will be covered are “Surviving Covid” and “Do virtual receptionists work”? If you have a question you would LOVE answered by a group of experienced ophthalmology PMs – please email ahead to: practicemanagers@ranzco.edu. *NOTE these panel sessions will only be available LIVE not recorded.
There will also be a UNE Partnerships course giveaway! Worth $495, designed by our very own Colleen Sullivan OAM. The Fundamentals of Practice Management short course has been developed in partnership with the Australian Association of Practice Management (AAPM) and is suitable for all staff, GP’s, Nurses and Doctors within the medical practice. https://unep.edu.au/short-course/fundamentals-of-practice-management/ You will need to be registered to go into the draw and live to receive.
If you are interested in joining RANZCO as a Practice Manager Associate Member please see: https://ranzco.edu/home/health-professionals/practice-managers-2/
Lucy Peters,
Chair
Practice Manager’s Advisory Group
| Covid & Coping | Compliance & HR | $ & IT | |||
| Saturday 26th February 2022 | Sunday 27th February 2022 | Monday 28th February 2022 | |||
| 08:30 – 08:55 | Annual General Meeting – an opportunity for RANZCO Practice Manager Associate Members to give feedback on membership Chair: Lara Sullivan |
08:00 – 08:45 | Practice Recalls, Reminders & Tracking Patients Angela Mason-Lynch, Avant Mutual Group Chair: Stasia Jeffries |
08:00 – 08:45 | Practice Staffing Costs/KPIs Jarrod Bramble, Cutcher & Neale Chair: Alison Pennington |
| 08:55 – 09:00 | Welcome to Country | 08:45 – 09:35 | Risk Assessments Angela Mason-Lynch, Avant Mutual Group Chair: Stasia Jeffries |
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| 09:00 – 09:20 | Welcome and Housekeeping Prof Nitin Verma, Lucy Peters & Lara Sullivan |
08:45 – 08:55 | Payroll Tax Implications Jarrod Bramble, Cutcher & Neale Chair: Alison Pennington |
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| 09:20 – 09:45 | 15 Years of RANZCO Practice Managers Colleen Sullivan OAM Chairs: Lucy Peters |
09:35 – 9:45 | Presenting Sponsor: Strategic Leadership Anna-Maria Gibb, Practice Hub Chair: Michelle De Guia |
08:55 – 09:50 | Demystifying Websites, SEO and Google My Business: 3 must-haves for your practice to thrive in an online world Maz Hancock Chair: Lara Sullivan |
| 09:45 – 10:00 | Education pathways for Practice Managers and staff Margaret Kirby and Cathy Baynie (guest speaker), UNE Partnerships with AAPM Chair: Lucy Peters Practice Manager course prize giveaway! |
9:45 – 10:00 | Q&A Angela Mason-Lynch, Avant Mutual Group Chair: Peggy Ekeledo-Smith |
09:50 – 10:00 | Presenting Sponsor Ian Yates, ‘The Benefits of Automation for a Practice Manager’ Medical IT Chair: Alison Pennington |
| 10:00 – 10:45 | My Professional Journey Henry Macphillamy, Corporate Lawyer at Suncorp Group Chair: Peggy Ekeledo-Smith |
10:00 -10:45 | Succession Planning Scott Bell, Nexus Hospitals Chair: Lara Sullivan |
10:00 – 10:45 | Excel spreadsheets & extracting data Fiona Stopp, Practice Management Plus Chair: Stasia Jeffries |
| 10:45 – 11:15 | MORNING TEA | 10:45 – 11:15 | MORNING TEA | 10:45 – 11:15 | MORNING TEA |
| 11:15 – 12:35 | Resilience, Managing Change and Stress Karen Philips, International Speaker, Author, Innovation Facilitator Chair: Lucy Peters |
11:15 – 12:00 | Effective Delegation David Wenban – Australian Health Industry Group Chair: Lara Sullivan |
11:15 – 11:25 | Presenting Sponsor: PACS systems & streamlining workflow Lachy Wheeler & Jason Holland Topcon Harmony Chair: Alison Pennington |
| 12:00 – 12:45 | Emerging HR and Legal Issues David Wenban – Australian Health Industry Group Chair: Lara Sullivan |
11:25 – 12:25 | Medicare web services by 13/03/2022 – make sure you are ready! Christine Denholm (Services Australia) & Marwa Osman (ADHA) Chair: Lucy Peters |
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| 12:35 – 12:45 | Presenting Sponsor: Clinical Software; Injection Manager Dr Weng Chan, Inservio Chair: Michelle De Guia |
12:25 – 12:45 | Getting to Know Each Other – Live Direct Poll Chair: Lucy Peters |
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| 12:45 – 13:45 | LUNCH | 12:45 – 13:45 | LUNCH | 12:45 – 13:45 | LUNCH |
| 13:45 – 14:30 | Practice Manager Panel Discussion: Covid – how can practices survive! LIVE Q&A Panel: Lara (VIC), Michelle (NSW), Stasia (SA) Chair: Lucy Peters |
13:45 – 13:55 | Presenting Sponsor: If dry eye is the answer, what are the questions? Anita Townsend, Seqirus Chair: Lucy Peters |
13:45 – 14:45 | Practice Manager Panel Discussions: Live Q & A Remaining questions unaswered throughout congress or asked LIVE in the chat or emailed to: practicemanagers@ranzco.edu Panel: Donna Glenn, Lara Sullivan, Peggy Ekeledo-Smith Chair: Lucy Peters |
| 14:30 – 15:00 | Practice Manager Panel Discussion: Staff Working From Home, does it work? LIVE Q&A Panel: Lucy Peters & Alison Pennington Chair: Lucy Peters |
13:55 – 14:30 | Practice Manager Panel Discussion: Supporting the health & wellbeing of your teams LIVE Q&A Panel: Peggy (QLD), Michelle (NSW), Stasia (SA), Gail (NZ) Chair: Lucy Peters |
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| 14:30 – 15:00 | Practice Manager Panel Discussion: Medicare questions live Q&A Panel: Lucy Peters & Michelle De Guia |
14:45 | End of Practice Manager’s Conference | ||
| 15:00 | End of day 1 | 15:00 – 15:30 | AFTERNOON TEA | 15:00 | PM Advisory Group Meeting – Zoom |
| 15:30 – 17:00 | Join!! the 52nd RANZCO Annual Scientific Congress for: Professional Development: Protecting your Practice: Medicare Compliance & Billing FAQ and Cyber Security Panel of: Ms Lara Sullivan, A/Prof Alex Hunyor, Prof John Grigg, Dr Bradley Horsburgh with Chair Donna Glenn |
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| 17:00 | End of day 2 | ||||
Who should attend?
- Practice Managers
- Practice support staff: receptionist, office managers, team leaders, administrators, allied health professionals
- The organising committee also welcomes other professions to attend such as fellow delegates who share their passion for excellence in healthcare and management.
The 2019 Slides and ‘Tool Kit’ resources are now available in the RANZCO Practice Managers Lounge via the RANZCO portal. For login instructions, please click here
Please note: You must be a RANZCO member to access the lounge.
Presenting Sponsor
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Panel Pitch Presenter